Terms & Condition
Contract: All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. SARWESHWARA does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. Breach of Contract: SARWESHWARA is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Sarweshwara cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. Sarweshwara shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers. Warranty: Sarweshwara does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. Sarweshwara advises to independently verify the bona fides of any particular. Right, Title or Interest over product: Sarweshwara does not hold any right, title or interest, nor have any obligations or liabilities in respect of any contracts entered into between buyers and sellers. Sarweshwara does not take any responsibility for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. Bipartite contract: Sarweshwara is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. Limitation of Liability: Sarweshwara shall not be liable in any special, incidental, direct or consequential damages in connection to terms of use, even if the concerned user has informed in advance about the possibility of damages. Payment While availing any of the payment method/s available on the Website, Sarweshwara will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly because of: Lack of authorization for any transaction/s, or Exceeding the preset limit mutually agreed by You and between “Bank/s”, or Any payment issues arising out of the transaction, or Decline of transaction for any other reason/s Buyer Protection Program Situations where Buyer Protection Program Works: In case of a dispute where the Seller is unable to provide a refund or a replacement, Sarweshwara will actively work towards reaching a resolution. The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller. The Buyer can write to www.Sarweshwara.com if the issue with the Seller is not resolved. Sarweshwara’s Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered. In due course of resolution, Sarweshwara’s Customer Support Team will facilitate a conference call including the Seller and the Buyer. When a dispute has been raised, Sarweshwara may provide both the parties access to each other’s Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Sarweshwara for settling the dispute. If you are a buyer then you are subject to following restrictions: There is a limitation period of 45 days in which you have to file the complaint. The first step which a buyer should take is contact the seller to resolve the dispute. If the Buyer doesn’t hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Sarweshwara by writing an email to www.Sarweshwara.com Buyers are not entitled to immediate refund of money or replacement of the product. Sarweshwara will be first verifying the dispute and will be processing the claims that are valid and genuine. Claims related to ‘Buyer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program. (Disclaimer) Don’t initiate invalid or false claim or don’t provide incomplete or misleading information because Sarweshwara reserves right to initiate civil and/or criminal proceeding against you in these cases. If there is a delay in shipment or delivery of the item by seller then you cannot file a complaint or entertain any claim from Sarweshwara through this mechanism. Sarweshwara Sarweshwara is an Indian company registered under Ministry of Corporate Affairs having its registered office Ward No.01, Village Jangal, P.O. Alampur, Tehsil- Jaisinghpur, District-Kangra, Palampur, Himchal Pradesh (India)- 176082. Sarweshwara has recently started its e-commerce business in India. E-Platform for Communication By agreeing to the terms and conditions of Sarweshwara then you are agreeing to that fact that Sarweshwara is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time for any location, herein you further agree that Sarweshwara is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Sale of products on the website shall be bipartite contract between you and the sellers in Sarweshwara. DISCLAIMER Sarweshwara disclaims that it will neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. Sarweshwara provides no ground for mediation or even does not provide any ground for resolving any dispute or disagreement between buyer and the sellers or manufacturers of the products. Further Sarweshwara expressly disclaims any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the website. It has been clearly stated that Sarweshwara does not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Sarweshwara nor shall Sarweshwara have any obligations or liabilities in respect of any transactions on the website Governing law and Jurisdiction Sarweshwara is an Indian company, by agreeing to the terms and condition you agree that in case of any dispute you will be governed by laws of India and exclusive jurisdiction lies with the court of Himacha Pradesh (India). Buyer Dispute Program When dispute arises between buyers and sellers, buyers should first contact sellers directly to try to find a solution. If the parties cannot resolve their dispute the Sarweshwara Payments Buyer Dispute Program provides a mechanism to address the buyer’s complaint, including under the Sarweshwara A-to-z Guarantee. Guidelines to be followed before submitting a complaint A complaint needs to be submitted within 30 days of making payment. If the seller fails to offer a refund or exchange within 30 days of shipment, for any discrepancies in the item, the consumer can file coverage under the Sarweshwara A-to-z Guarantee. Circumstances in which the item delivered is considered to be “materially different”: (1)Wrong version or edition, (2)Item condition or details not as describe, (3)Wrong item, (4)Missing parts or components, (5)Defective item, (6)Damaged item Please note that if disappointment with the satisfaction of the item will not be a ground under ‘materially different’. Limitation Period: The consumer must wait for at-least 15 days from the date of purchase. From that point the limitation period extends to 75 days to submit the claim. Requirements to Submit a Complaint: (1) The claim must be timely filed, (2) If you have received a materially different item, you must contact the seller within seven (7) days of receipt to request return information, (3) If your item becomes defective more than 30 days past the shipment date and it is under warranty, you must contact the manufacturer for repair or replacement, (4) If you paid by credit card and the issuing bank has initiated a chargeback, then you are not eligible for coverage. Submit a Complaint: For submitting a complaint log onto your Sarweshwara Payments account .